Returns & Exchanges

Online Purchase Return Policy

At The Bay Room we understand that shopping online doesn’t give you the touch and feel experience that you get in store so we will happily offer you a store credit, exchange or refund as long as items are returned to us within 14 days of purchase. However, it is important to note the following:

This does NOT apply to anything which is on sale as these strictly have a no return policy.

Please also note that shipping costs of your order are non-refundable. This applies to any shipping costs incurred on the original order, as well as the return shipping for refunds or exchanges. Any extra shipping and handling charges to return the item remain the responsibility of the customer.

To organise a return please contact sales@thebayroom.com.au to inform us of your intention to return your item/s.

With your return please include the purchase receipt and how you would like us to proceed e.g. in store credit, refund or exchange for a different size and or product.

We reserve the right to refuse any returned item we believe is not of merchantable quality and/or has been worn, washed, altered (E.g. Garments soiled with makeup or tanning products will not be accepted). Returned items must also be in their original packaging and have the original labels/tags (E.g. Shoes must be in original boxes).

We do not offer returns on some of our items, these include:

Gift Cards
Gourmet Food & Drinks (E.g. Tea & Coffee)
Jewellery
Fragrances & Skin Care
Homewares

Exchanges are subject to the availability of the item when we receive your return. If you’re worried that the item may become unavailable we recommend that if you want an exchange, you purchase the item that you want, and we will issue a refund for the returned item when we receive it – given that it meets the criteria listed in this policy.

If you wish to return an item, the shipping of that item back to us is your responsibility and therefore any loss or damage of the items is considered the customers responsibility. Ensuring we receive that item within 14 days is also your responsibility, we recommend you check with your shipping service to make sure this takes place, particularly for international customers (We will not accept any returns outside of this time period).

All refunds are issued through the original payment method.

Please return items with your purchase receipt to:

The Bay Room

Shop 1 & 2 / 44 Liverpool Street

Port Lincoln, South Australia, 5606

While we have the technology in place to ensure our online store only shows stock that is available, unfortunately at times errors can occur in our inventory. In the rare case that this happens we will email you as soon as possible to advise you and issue you a refund.

In Store Purchase Return Policy

We want to make sure that you are happy with your purchase so upon presentation of your receipt we offer an exchange or store credit within 14 days (Of the purchasing date) for items purchased in store - but strictly NO refunds or returns on sale or discounted items. This includes items from Sidewalk Sales and Pop Up Clearance Shops.

These are our rights as a business in South Australia. If you wish to view your rights as a consumer please click here

We do not offer in store returns on some of our items (unless faulty) , these include:

Gift Cards
Gourmet Food & Drinks (E.g. Tea & Coffee)
Jewellery
Fragrances & Skin Care (Unless sealed)

If you have any questions or would like clarification on any of the policy stated above, please don’t hesitate to contact us.