Returns & Exchanges
At The Bay Room we understand that shopping online doesn’t give you the touch and feel experience that you get in store so we will happily offer you an online store credit, exchange or refund as long as items are returned to us within 14 days of purchase. However, it is important to note the following:
- This does NOT apply to anything which is on sale as these strictly have a no return policy.
- This does NOT apply to items purchased in store. For these items we will offer an exchange or store credit - strictly NO refunds. These are our rights as a business in South Australia. If you wish to view your rights as a consumer please visit the following - https://www.sa.gov.au/topics/rights-and-law/consumer-rights/refunds-and-returns.
Please also note that shipping costs of your order are non-refundable. This applies to any shipping costs incurred on the original order, as well as the return shipping for exchanges. Any extra shipping and handling charges to return the item remain the responsibility of the customer.
To organise a return please contact firstname.lastname@example.org to inform us of your intention to return your item/s.
With your return please include the purchase receipt and how you would like us to proceed e.g. in store credit, refund or exchange for a different size and or product.
We reserve the right to refuse any returned item we believe is not of merchantable quality and/or has been worn, washed, altered (E.g. Garments soiled with makeup or tanning products will not be accepted). Returned items must also be in their original packaging and have the original labels/tags (E.g. Shoes must be in original boxes).
We do not offer returns on some of our items, these include:
- Gift Cards
- Gourmet Food & Drinks (E.g. Tea & Coffee)
- Fragrances & Skin Care
Exchanges are subject to the availability of the item when we receive your return. If you’re worried that the item may become unavailable we recommend that if you want an exchange, you purchase the item that you want, and we will issue a refund for the returned item when we receive it – given that it meets the criteria listed in this policy.
If you wish to return an item, the shipping of that item back to us is your responsibility and therefore any loss or damage of the items is considered the customers responsibility. Ensuring we receive that item within 14 days is also your responsibility, we recommend you check with your shipping service to make sure this takes place (We will not accept any returns outside of this time period).
All refunds are issued through the original payment method.
Please return items with your purchase receipt to:
The Bay Room
Shop 1 & 2 / 44 Liverpool Street
Port Lincoln, South Australia, 5606
While we have the technology in place to ensure our online store only shows stock that is available, unfortunately at times errors can occur in our inventory. In the rare case that this happens we will email you as soon as possible to advise you and issue you a refund.
If you have any questions or would like clarification on any of the policy stated above, please don’t hesitate to contact us.