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Shipping

Within Australia

  • We utilise the services of Australia Post for most deliveries. However, in the instance that you purchase a bulky item, we may engage the services of a courier. If this is the case and you have provided a PO Box address we may kindly ask that you provide a street address.
  • We offer FREE standard shipping within Australia on all full priced Women's and Children's Fashion orders over $150 (This excludes items that are on sale or when we have a sale). Postage on all other items will be calculated based on cubic weight and whether standard or express postage is selected at the checkout.
  • Port Lincoln (Our location) is outside of Australia Post’s next day delivery network and as such express delivery will usually take 2-3 business days to arrive, particularly for interstate orders. If you have selected standard shipping, delivery will generally take 5 – 7 business days to arrive.
  • We offer a 'Collect In Store' service for all orders and 'Free Hand Delivery' for customers within 5km of our store (Excluding PO Boxes). Please select one of these options at the checkout if you are a local customer wishing to take advantage of this free service. Please be mindful that while we strive to get your order ready as soon as possible, we will need time to prepare/wrap your order, especially during peak periods.
  • While bulky items are displayed on our site and can be added to your cart, you will need to select the 'Request a Quote' option. This is due to the fact that we would prefer to negotiate with a courier to get the most cost-effective shipping solution for you. By proceeding with your bulky order we endeavor to email you a shipping quote within 24 hours. If you choose not to proceed with the order based on the cost of freight a refund will be processed as soon as your request is received.
  • Deeming which items are considered bulky and require a shipping quote is always at the discretion of The Bay Room.
  • Orders will be dispatched within 48 hours of placement but during business hours only (Monday to Friday – excluding public holidays). 
  • You will be emailed the tracking number soon after your goods have been dispatched. We package our goods with utmost care, however once goods have left our store and have been received by Australia post we accept no responsibility for damages or non-delivery.
  • Our parcels do not require a signature on arrival. Given this Australia Post can choose to leave the parcel if they deem there to be a 'safe place' to do so. Some examples of 'safe places' are out of sight on your premises, at the front door, in your mailbox (if size allows), on the front porch, under carport/verandah or by the side gate. In the unfortunate circumstance that damage/theft were to occur during this time, this would need to be discussed between yourself and Australia Post.
  • In the unfortunate circumstance that non-delivery or damage was to occur, this would need to be discussed between yourself and Australia Post.
  • We do not accept responsibility for any delays in delivery due to unforeseen circumstances, e.g. peak periods or clearance procedures.
  • If your parcel is returned to us as undelivered you will be charged additional postage to resend your order to the correct address. In no circumstance are return postage costs covered by The Bay Room.
  • We offer FREE Gift Wrapping on all orders, just advise us by using the check box above the 'add to cart' button.

  • Gift Box Shipping - Gift Boxes can be sent in the following ways:

    • Posted
    • Collected In Store - Free of charge. Please allow some time for us to prepare the box, we will contact you when it is ready.
    • Hand Delivery - Free of charge. Only applies to customers within 5km of our store.

    If the Gift Box is to be sent directly to the recipient or you have purchased multiple Gift Boxes to go to different addresses please let us know using the cart notes.

    Please note that Gift Boxes collected in store may be presented differently than those posted due to postage constraints.

  • You will be contacted via email if there are any issues with fulfilling/shipping your order.

 

International

  • We will ship clothing and jewellery items Internationally (Up to 2 kg) to New Zealand. Homewares and other larger items will be subject to our discretion - e.g. size and or fragility. While these still may be able to be added to your cart with shipping, we will contact you if we think that it may not be reasonable and or feasible to send. In this instance we will give you a full refund.
  • If you are an international customer outside of the above location, you will not have the option to input your address at the checkout. We instead prefer that you contact us so that we can quote the shipping of your order.
  • Delivery times to international locations will vary by location - however, Australia Post state a time frame of 6 or more business days for standard shipping and 2 - 4 business days for express shipping. These times are a guide only given to us by Australia Post and exclude time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.Tracking not available for all countries but will be provided where possible.
  • International customers are subject to all the same conditions (stated above) as domestic shoppers, however we DO NOT offer free shipping to international customers and any duties and taxes are the responsibility of the customer. Please contact the Customs authority in your country for details.

If you have any questions or would like clarification on any of the policy stated above, please don’t hesitate to contact us.